FAQs

Where are your product made?

JHD products are proudly Kiwi-made. Every single item is made in my studio in Wellington, New Zealand. 

What are JHD products made of?

JHD jewellery products are made from Rimu, which is a beautiful NZ native wood, renowned for its beautiful reddy colour. It is very strong and durable. Rimu is then mounted onto MDF which gives it a beautiful solid base. I paint with Resene paints which are waterproof, washable and wipeable.

I use only the best quality 925 sterling silver, 18k gold plated hoops, 14k gold filled hooks or Stainless steel studs. All of these metals are the BEST metals for your ears, and are 100% hypoallergenic, nickel and lead free.

How do I care for my product?

Please keep your product dry. A gentle wipe to the wood with a damp cloth will remove any marks. No swimming or showering with your product on.

Do you have any guarantees? 

If you are not happy with the quality of a product you get, I will replace the item immediately, or I will give you a credit to use on the website to equal value once the product has been returned to me. You’ll need to email me with a picture in the first instance.

What about Refunds & Exchanges?

I do not offer refunds or cancellations of an order on a change of mind, so please choose carefully before placing your order. 

You may exchange a brand new unused item. Please email me with your order # to get more info.

I lost one of my earrings, can I order just one?

No. You’ll need to order another pair. We have good reason not to replace single earrings. The main one is that Rimu colour changes from batch to batch so there is no way of guaranteeing a colour match to your existing earring. Also as I have studio help occasionally, we often make our hooks a very slightly different length or style. There’s no way of guaranteeing the hook will match your existing one. 

My item hasn’t arrived, it’s been longer than 7 working days.

Occasionally items get sent a bit late or get lost in transit. Please email me with your order # and I will send you tracking information.