FAQs

What are JHD products made of?

JHD jewellery products are made from Rimu, which is a beautiful NZ native wood, renowned for its beautiful reddy colour. It is very strong and durable. Rimu is then mounted onto MDF which gives it a beautiful solid base. I paint with Resene paints which are waterproof, washable and wipeable.

I use only the best quality 925 sterling silver, 18k gold plated hoops, or Stainless steel hooks. All of these metals are the BEST metals for your ears, and are 100% nickel and lead free.

How do I care for my product?

Please keep your product dry. A gentle wipe to the wood with a damp cloth will remove any marks.

Do you have any guarantees? What about returns? Refunds?

If you are not happy with the quality of a product you get, I will replace the item immediately, or I will give you a credit to use on the website to equal value once the product has been returned to me. No questions asked! 

I do not offer refunds or cancellations of an order on a change of mind, so please choose carefully before placing your order. I will however offer a store credit to spend later if you wish, provided your order has NOT already been sent out.

 

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