FAQs

Where is this product made?

JHD products are proudly Kiwi-made. Every single item is made in my studio in Wellington, New Zealand. 

What are JHD products made of?

JHD jewellery products are made from Rimu, which is a beautiful NZ native wood, renowned for its beautiful reddy colour. It is very strong and durable. Rimu is then mounted onto MDF which gives it a beautiful solid base. I paint with Resene paints which are waterproof, washable and wipeable.

I use only the best quality 925 sterling silver, 18k gold plated hoops, or Stainless steel studs. All of these metals are the BEST metals for your ears, and are 100% hypoallergenic, nickel and lead free.
1. 925 solid silver - an obvious favourite choice plus you can’t beat the quality shine and finish of real silver.
2. 18k gold-plated - this is real gold plating. As solid gold is pretty darn pricey the next best thing is plated.
3. 316L hospital grade stainless steel - This is a super clean hypoallergenic steel. The steel they use in surgery and when you first get your ears pierced. There’s a reason for that because it’s the least reactive with the body.

I’m super proud that I can offer an affordable product, but one that uses quality materials.

How do I care for my product?

Please keep your product dry. A gentle wipe to the wood with a damp cloth will remove any marks. 

Do you have any guarantees? What about returns? Refunds?

If you are not happy with the quality of a product you get, I will replace the item immediately, or I will give you a credit to use on the website to equal value once the product has been returned to me. No questions asked! 

I do not offer refunds or cancellations of an order on a change of mind, so please choose carefully before placing your order. I will however offer a store credit to spend later if you wish, provided your order has NOT already been sent out.